Responsible Gaming

GENERAL INFORMATION

Online casino gaming should be treated solely as a form of entertainment. It must not be regarded as a source of income, an investment opportunity, a method of repaying debts or a reliable way to recover previous losses.

Some individuals may find it difficult to control the amount of time or money they spend on gambling. Players are therefore encouraged to monitor their activity, establish a clear entertainment budget and set appropriate time limits before they begin playing.

Only gamble with money that you can afford to lose. Funds required for accommodation, bills, food, savings, debt repayments or other essential commitments should never be used for gaming.

You should consider reducing or stopping your gaming activity if:

  • you spend more money than you originally intended;
  • you play for longer than planned;
  • you repeatedly attempt to recover previous losses;
  • gambling begins to affect your work, studies or relationships;
  • you borrow money or use credit to continue playing;
  • you conceal your gambling activity from people close to you.

If you believe your gaming is becoming difficult to control, we strongly recommend using the responsible gaming tools available on your account. These may include Personal Limits, a Cooling-Off Period or Self-Exclusion. Independent support organizations may also provide confidential advice and assistance.

PERSONAL LIMITS

We provide Personal Limit tools to help customers manage their gaming activity.

Depending on the available account settings, limits may be applied to deposits, losses, wagers and session duration. Please contact our support team if you require assistance with setting or understanding a limit.

A request to reduce a limit will take effect immediately. A request to increase a limit may be subject to email confirmation and will generally not take effect until the previous limit of the same type has expired. These safeguards are intended to reduce the risk of impulsive decisions.

For further information or assistance, contact [email protected].

Deposit Limit

A Deposit Limit restricts the total amount that may be deposited into your account during a daily, weekly or monthly period.

Once the selected limit has been reached, further deposits will not be available until the relevant period resets or the restriction expires.

Loss Limit

A Loss Limit restricts the amount that may be lost during a day, week or month.

Please note that the loss calculation is based on the original deposited amount rather than solely on winnings generated from that deposit.

For example, if you deposit €50 or £50, set a Loss Limit of €10 or £10 and subsequently win €1,000 or £1,000, you may still be able to lose more than €10 or £10 from the total available balance. This is because the restriction is calculated by reference to the initial deposit rather than the later winnings.

Wager Limit

A Wager Limit restricts the total amount that may be staked during a daily, weekly or monthly period.

This limit can help control the overall volume of your gaming activity.

Cooling-Off Period

You may apply a Cooling-Off Period to your account for a specified length of time.

While the restriction is active, you will not be able to make deposits or participate in promotional offers. You may, however, request the withdrawal of any remaining eligible funds, subject to the applicable verification and payment procedures.

The Cooling-Off Period is applied immediately. Once the selected period has ended, the account will be automatically reactivated unless another restriction remains in place.

Self-Exclusion Limit

You may activate Self-Exclusion for a specified period.

Once Self-Exclusion has been applied, your Player Account will be disabled immediately. You will be unable to access gaming services, make deposits or participate in promotional campaigns during the selected period.

You may also be unable to initiate withdrawals directly through the account while the restriction is active. Any remaining balance may be processed with the assistance of the support team and will remain subject to the applicable verification requirements.

At the end of a fixed Self-Exclusion period, the account may be automatically reactivated where permitted by the applicable terms and regulatory requirements.

Session Limit

A Session Limit allows you to restrict the amount of time spent gambling.

The restriction takes effect immediately. When the selected duration is reached, you will automatically be logged out of your account.

A Session Limit may be set for a period ranging from 6 to 1,000,000 minutes.

SELF-EXCLUSION BY REQUEST

You may also request that access to your account be restricted for a fixed or indefinite period by contacting our support team at [email protected].

Your request should clearly state that you wish to stop gambling on the Website. Once the request has been processed, reasonable measures will be taken to block access to the account and prevent further promotional communications from being sent to you.

While Self-Exclusion is active, you will not be able to log in to the account or submit a withdrawal request through the usual account interface.

If funds remain in the account, contact [email protected] to begin the withdrawal process. Our support team will respond within a reasonable timeframe, explain the relevant procedure and assist with the processing of any eligible balance.

Self-Exclusion does not remove the obligation to complete identity verification, payment verification or any other checks required by the Casino before funds can be processed.

Where Self-Exclusion applies for an indefinite period, any remaining eligible balance will be processed in accordance with the Casino’s limits, procedures and applicable requirements.

Where Self-Exclusion applies for a fixed period, any remaining eligible balance may be processed after the exclusion period has ended, subject to the Casino’s limits, terms and any applicable regulatory requirements.

EXTERNAL SUPPORT

If you are concerned about your gambling activity, you may seek confidential information, advice or support from independent organizations such as:

  • Gamblers Anonymous;
  • GamCare;
  • Gambling Therapy.

These organizations provide resources for people experiencing gambling-related difficulties. Some may also offer guidance to family members, partners and other affected individuals.

Seeking assistance at an early stage may help prevent more serious financial, emotional or social consequences.

PROTECTION OF MINORS

The Casino accepts only players who are at least 18 years old or who have reached the minimum legal gambling age in their jurisdiction.

We use available verification measures to prevent minors from registering or participating in games on the Website. The Casino reserves the right to request proof of identity, age and eligibility at any time.

If a person has not reached the legally required age, access to the Website will be refused or terminated immediately.

We recognize that the widespread availability of internet services may allow minors to attempt to access online gambling websites. Parents and legal guardians are therefore encouraged to supervise children’s internet activity and take appropriate technical precautions.

Protective measures may include:

  • using parental-control applications;
  • installing website-filtering or blocking software;
  • keeping account credentials private;
  • avoiding saved passwords on shared devices;
  • logging out after each account session;
  • keeping payment methods inaccessible to minors.

Additional information about filtering and parental-control solutions can be obtained from specialist online-safety and content-blocking service providers.

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